Discover the Joy of Pets

Critters Pet Shop of South Elgin

Explore our unique blend of pet retail and rescue, where every visit supports animals  in need.

Holly’s still hanging out with us, just waiting for her people. She’s a total love bug—super sweet, playful, and full of that young, happy energy. She’d love a home where she can run around, have some fun, and then crash next to you for cuddles. Honestly, she’s just a really good dog who deserves her chance.

We’ve created a GoFundMe to support Critters Pet Shop & Rescue and the animals we care for every day. If you’re able to help or even just take a look, it would mean so much to us. And if you can’t donate, sharing it with others would help more than you know.

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Excellent
Critters Pet Shop4.3
Based on 458 reviews
Nicole Hart
3 weeks ago
My daughter was asking for a gerbil of her own. I checked the website and found a cutie that would be ideal for us. I would much rather rescue an animal that needs a home as much as possible. Maria was wonderful from my first phone call asking about the process to even the support in the store. A young man helped show us the gerbils they had and it was so nice to get to handle them so we could see if they would choose my daughter. They sold us the little wooden home that was with them and even provided some of their bedding to a familiar smell came home with us to help adjustment. I forgot the bag of food at the store when we left and the young man even brought it to me. I can't say they have anything but the best customer service. I will certainly be back. Thank you Critters for our two new friends. We are so happy to provide them a loving home.
Response from the owner:Nicole, thank you so much for this amazing review, it truly means a lot to us. We love hearing that you chose to give a home to animals in need, and we’re so happy your daughter found the perfect little companions. Maria and our team will be thrilled to hear your kind words. We always want families to feel confident and comfortable, from that first phone call to the moment you bring your new pets home. We’re glad you had the chance to interact with the gerbils and let them “choose” your daughter — that’s such a special part of the experience. We’re also happy we could help make their transition easier with familiar bedding, and that we were able to catch you with the food before you left. That’s the level of care we strive for every day. Thank you again for trusting us, and we can’t wait to see you back in the store. Wishing you and your new little friends so many happy moments together! 🐾💛
Response from the owner:Melissa, thank you so much for the 5-star review! We truly appreciate your support and hope to see you again soon at Critters Pet Shop! 🐾
Kurt M
1 month ago
Awesome place for your pet needs.
Response from the owner:Kurt, thank you so much for the 5-star review! We’re glad you think of us as a great spot for your pet needs, that means a lot to our team. We truly appreciate your support and hope to see you again soon at Critters Pet Shop! 🐾

Adopted Pets at Critters Pet Shop

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Location

582 Randall Rd. | South Elgin, IL

We are conveniently located on Randall Rd., between Target and Caputo’s Grocery Store.

Hours

Monday – Tuesday: 11am – 7pm
Wednesday-Closed
Thursday-Friday: 11am – 7pm
Saturday: 10am – 6pm
Sunday 10am – 5pm

Contact Us

Phone Number: 224.856.5780

Email: info@critterspetshop.com